Your Child's Hospital Stay

We are pleased that you and your child's physician have selected Edinburg Children's Hospital to provide medical care for your child.

Our specially trained pediatric staff is focused on providing compassionate care to make your child's stay a comfortable one. The hospital features a kid-friendly, pleasant atmosphere, with large pediatric playrooms where kids can have fun and a special teen room with a large-screen TV, movies, electronic video games, board games and more. The hospital has it's own mascot, Eddy, who helps brighten kids' days when they are in the hospital. 

The Hospital's Child Life Specialists focus on the emotional, social, and developmental well-being of hospitalized children and their families to help reduce stress and anxiety and promote effective coping. Learn how they can assist you and your child before and during your stay >

The following information will help you get familiar with Edinburg Children's Hospital so you can best prepare for your child's stay. 


The Hospital Team

Your child's hospital team includes medical staff, nursing staff, pastoral services, dietitians, social workers, housekeepers, volunteers, patient escort service and other personnel.


Hospital Rooms

Learn about your hospital bed, calling your nurse, during the night, television, telephones, mail, flowers, newspapers and valuables.


Safety

Learn about our smoke-free environment, medications, valuables or lost items and cell phones.


Food and Nutrition

Learn about dietary services, the cafeteria and vending machines.


Special Services

Learn about services for the hearing-impaired, interpreters, clinical laboratory services, child life services and organ and tissue donation.


Going Home

Learn about checking out and discharge.


Billing 

Learn about your child's hospital bill.


Insurance Information

Learn about accepted health plans. 


Questions and Concerns

If you have any questions or concerns about patient care or safety at Edinburg Children's Hospital, department directors and administrators are available to assist you. They will be happy to answer any questions or concerns you may have regarding your child's hospital stay. If you are unhappy with any aspect of the service received, please notify your nurse, the director of the unit, a risk manager or administration so that we may have the opportunity to assist you.

You may also share your concerns with the following:

Texas Department of State Health Services
Customer Service Representative
PO Box 149347
Austin, TX 78714-9347
512-458-7111 or 1-888-963-7111
TDD 1-800-735-2989
E-mail: customer.service@dshs.state.tx.us

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
1-800-994-6610
E-mail: complaint@jointcommission.org